Returns and refunds

Request a return

Request a return within 14 days after delivery through the after-sales form on your order page. Tell us the order number, item and reason. Unused frames in their original condition can be returned after we approve the request. Custom-made prescription lenses are excluded from change-of-mind returns. This does not affect rights for faulty or incorrectly supplied goods.

UK and EU: 14-day right to cancel

If you live in the United Kingdom or the European Union, you can cancel an order for frames without prescription lenses, sunglasses without prescription lenses or accessories within 14 days after delivery without giving a reason. Tell us through the after-sales form or by email, then send the items back within 14 days. We refund the price and the standard delivery charge within 14 days after we receive the items or proof that you sent them. Glasses with prescription lenses are made to your specifications, so this right to cancel does not apply to them. Faulty or incorrectly made glasses are always covered.

Brazil: 7-day right of withdrawal

If you live in Brazil, you can withdraw from an online purchase within 7 days after you receive it, as set out in Article 49 of the Consumer Defense Code. Tell us through the after-sales form within that period. We refund all amounts paid, including shipping, to the original payment method.

Returning your order

Open your order and submit the after-sales form. We will review it and send a return address or label before you ship anything. Please keep the original packaging, include only the approved items and share the tracking number. Do not send a parcel to the address printed on the original package.

Who pays shipping

If CCSPACE made the wrong prescription or sent the wrong item, we pay return and replacement shipping and remake the glasses free of charge or offer a refund. For an approved change-of-mind frame return or a prescription supplied incorrectly by the customer, the customer pays return shipping. We will agree any new outbound shipping charge before a remake. Original shipping is refunded when our error caused the return; otherwise it is not refunded unless applicable law requires it.

Refund timing and method

We process refunds within 7 days after receiving the return. Your original payment provider may then take 3–7 business days to credit the funds. Transit delays can postpone receipt and exceptional processing delays may add 3–7 business days; support will keep you updated. We refund to the original payment method. If it is unavailable, contact support to agree a supported alternative. We do not currently offer store-credit refunds.